This document provides general information about the services offered on the website https://tienda.universidadeuropea.com for purchasing products from the online shop operated by UNIVERSIDAD EUROPEA DE MADRID S.A. (Universidad Europea), hereinafter, the Terms.

By placing an order through the site, you (the "Customer") agree to be bound by these Terms.

These Terms may be modified at any time, and the Terms in effect at the time you use this website or place an order will apply.

The sale of Items through the website https://tienda.universidadeuropea.com hereinafter, the Site, is reserved exclusively for retail sales and private individuals.

Under no circumstances may the Site be used by professional vendors, whether acting individually or as a group, irrespective of the manner in which they market their products (Internet platforms, shopping centres, intermediaries and physical stores, in particular). Consequently, you acknowledge and accept that the Items can only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of Items requested in a single order and in the number of individual Orders, when compared with the usual quantity ordered by an average consumer for the same product. The University reserves the right to cancel any orders placed on this website that could reasonably be considered false or fraudulent.

Any Order for Items placed through the Site does not necessarily require prior creation of a customer account. However, the e-mail address is required to receive information about the Order, invoices, shipping address, and any other necessary information. However, the e-mail address is required to receive information about the Order, invoices, shipping address, and any other necessary information.

Any customer of legal age can create a customer account free of charge via the "Create an account" section.

To create an account, you must fill in the form provided for providing your identification details.

This account is strictly personal and allows you to identify yourself before validating any Order.

When creating the customer account, you enter your identifying data under your full responsibility, control and supervision, and undertake to provide full, accurate and up-to-date details and to not illicitly assume the identity of a third party, nor mask or modify your age. .

When creating a customer account, you must choose a username (e-mail address) and a password.

Should the specified username already be assigned, the system will indicate you to choose a different one.

Usernames and passwords are personal and confidential. You bear sole responsibility for this information.

You undertake to keep your password secret and not disclose it under any circumstances or for any reason.

The items available for sale are those listed on the Site. Special offers are valid for as long as they are visible on the Site.

These are subject to the availability information displayed on the Site.

You declare that you are at least 18 years of age and have full legal capacity, or, if you are a minor, you guarantee that you have parental authorisation to make your Order.

Payment of the Order will be made by bank card through secure channels; by making a payment, you accept these General Terms, the price of the Items and the content of the Order.

After validating the payment, we will send you an e-mail confirming your Order.

Prices are quoted on the Site in euros, all taxes included (VAT incl.), excluding shipping and handling fees. The Universidad Europea reserves the right to modify the prices of the products on the Site.

Keep your proof of purchase; you will need it for any verification, exchange or return.

3.1. TRANSPORT

The logistics company assigned to carry out the transportation, collection and delivery of the items available on https://tienda.universidadeuropea.com is is ALBASANZ EXPRESS, S.L. (ENVIALIA). .

3.2. DELIVERY

The goods will be delivered to the address given by you, unless you are absent at the time of delivery or delivery is not possible for reasons of weight, volume, or nature of the goods. In this case, after giving prior notice, delivery will be made at the street door or at the destination's service centre.

Should it be necessary to change your purchase of textile items, if you have chosen the wrong size, you may request an exchange for another size of the same product. There will be no charge for the return (only for shipments made in mainland Spain).

If for any reason the item should arrive faulty or damaged, you may request a refund of the amount paid for the product within 14 calendar days of receipt by sending an e-mail to shop@universidadeuropea.es, specifying the order reference and indicating the reason for the return.

Defects caused by wear and tear, signs of improper handling, misuse, abuse, knocks, falls, dirt, etc. are not covered by the warranty.

Should you change your mind after ordering a product, you may request a refund of the amount paid for the product within 14 calendar days of receipt by sending an e-mail to shop@universidadeuropea.es, specifying the order reference and indicating the reason for the return. .

In the case of a return, shipping costs will not be refunded. Likewise, collection costs will be for your account (equivalent to the shipping costs corresponding to the type of product purchased and the destination to which it has been sent).

Returned products must be in perfect condition, without any damage or spoiling, in their original packaging and properly wrapped. Once the goods have been received at our warehouses, and after checking their condition, we will proceed to refund the amount, using the same payment method that you have chosen.

The Carrier reserves at all times the right to not accept a shipment if the contents appear suspicious, there are unusual circumstances related with the order or if the parcels' packaging is damaged or insufficient.

Should the Carrier refuse to transport the product and, at the sender's insistence, if the shipment is finally made, the Carrier will be exempt from any liability for damage to the goods or any other harm that may arise. Shipment will be made at your own risk and you may not lodge any claim with the Company rendering the service for any damage or spoiling suffered by the parcels or their contents; for any delay in their delivery; for any damages incurred because of unforeseen circumstances, force majeure, nature or defects of the parcel; and if the parcels' packaging is insufficient or in poor condition. If the parcel is badly wrapped, you will accept liability, expressly releasing ALBASANZ EXPRESS, S.L. (ENVIALIA AEROPUERTO) from liability for any damage or harm arising from shipment of the parcel or its content.

5.1. You are solely responsible for choosing the Product purchased, and for the use made of it.

5.2.The UNIVERSITY will not be liable for any damage or harm caused by defects in the Products, except when it is expressly required to accept liability by virtue of applicable mandatory law. In any case, should the UNIVERSITY be required to accept liability for any damages suffered by you, such liability will be limited to an amount equivalent to the cost of the Order of the Product that has caused the harm.

5.3. The UNIVERSITY will not be liable for any failure or delay in fulfilling its obligations to you, if such delay is caused by any unforeseeable circumstances or force majeure affecting both the UNIVERSITY and its suppliers or carriers, including strikes, other labour or industrial contingencies, shortage or impossibility to obtain raw materials, pandemic, etc.

6.1. Providing all your personal data in those cases where they are required is a necessary condition for supplying the services and products offered. Such supply will not be possible if you do not agree to inclusion of your data in the relevant files or their subsequent processing. You expressly consent to your data being transferred to the carriage company for performance of the transport service.

6.2. These data will be included in computerised or mixed files whose Controller is UNIVERSIDAD EUROPEA DE MADRID, S.A.U., with registered address at Calle Tajo, s/n, 28670, Villaviciosa de Odón, Madrid. The data will be used for the purposes specifically indicated (the products' purchase and shipment by the carriage company) in the data collection form completed for the sale and will be processed confidentially by the file's controller. The legal basis for processing the personal data provided on the form is the development and execution of the relationship concluded with the data subject, compliance with UNIVERSIDAD EUROPEA DE MADRID, S.A.U.'s legal obligations, and the data subject's unequivocal consent.

6.3. In any case, you will be answerable for the truthfulness and accuracy of the data provided. UNIVERSIDAD EUROPEA DE MADRID S.A.U. reserves the right to exclude from the registered services any user who has provided false or inaccurate data, without prejudice to any other actions that may be applicable by Law.

6.4. All recorded data will be processed confidentially. Data subjects have the right to access, rectify and erase the data, restrict their processing, object to their processing and exercise their right to portability of personal data, all free of charge, as detailed in the complete information on data protection, at the link https://universidadeuropea.es/politica-de-privacidad.

Product purchase agreements concluded through this website will be governed by Spanish law. Any dispute arising out of or in connection with such contracts will be submitted to the non-exclusive jurisdiction of the courts of law of Spain. If you are contracting as a consumer, nothing in this clause will affect your rights as a consumer under current legislation.